Terms & Conditions

1) Definitions
  • "Guests", "passenger"," you", "your" and "yourself" means any person, carried or to be carried in a speedboat with our consent.
  • "Ticket" means the passenger ticket and baggage.
  • "Terms & Conditions" means these Terms and Conditions of Carriage.
  • "We", "our", "ourselves","us" and "Carrier" means Merang Jetty.
  • "Website" means the site www.merangjetty.com provided by us for the purpose of Passengers making online bookings and to access information about us.
2) Fares and Prices
  • Adult fare applies to all passengers 13 years old and above.
  • Child fare applies between 4 to 12 years old.
  • Infant below 3 years no charges.
3) Bookings & Availability
  • Bookings may be done through our website up to 1 day before departure and is subject to availability.
  • Passengers are required to print the Confirmation Ticket and present it during check-in.
  • Walk-in and same day bookings may be made through our counter and it is subject to availability.
4) Ticket Validity
  • All booking are purchase through this website is Open Tickets. The booking valid 1 Year from your booking date.
  • Your booking details (date & time) can be amends with no charge 40 minutes prior to departure.
  • Booking amendment from normal ticket to private boat is not allowed for certain cases. If you really want to change it to private boat, please contact us at least 2 weeks before departure date. Amendment is subject to availability and may have additional charges.
5) Cancellation Policy
  • All purchase tickets are non-refundable. Don't worries, you are allowed to amend this open ticket as it valid for 1 year. Or You may transfer the ticket to anyone ( Amendment is valid before departure date only )
6) Check-in & Boarding
  • Passengers are advised to check-in, and collect boarding passes at Merang Jetty Counter or Island Check Point Ticketing Counter at least 1 hour 30 minutes before departure time.
  • On check-in, present your confirm booking ticket.
  • Even if you hold a confirmed reservation, you may be denied boarding and your seat may be given to other passengers if you do not check-in latest 40 minutes before departure time.
  • Passengers who check-in after the cut-off time will be classified as "No Show". Thereafter, company reserves the rights to cancel all confirmed seats.
  • Passengers who miss their intended departure will have to purchase new tickets on the next departure time (subject to seat availability).
  • For Private Boat, if total person is more than boat capacity that you have booked, you're require to topup price as per normal ticket.