"Guests", "passenger"," you", "your" and "yourself" means any person, carried or to be carried in a speedboat with our consent.
"Ticket" means the passenger ticket and baggage.
"Terms & Conditions" means these Terms and Conditions of Carriage.
"We", "our", "ourselves","us" and "Carrier" means Merang Jetty.
"Website" means the site www.merangjetty.com provided by us for the purpose of Passengers making online bookings and to access information about us.
2) Fares and Prices
Adult fare applies to all passengers 13 years old and above.
Child fare applies between 4 to 12 years old.
Infant below 3 years no charges.
3) Bookings & Availability
Bookings may be done through our website up to 1 day before departure and is subject to availability.
Passengers are required to print the Confirmation Ticket and present it during check-in.
Walk-in and same day bookings may be made through our counter and it is subject to availability.
4) Ticket Validity
All booking are purchase through this website is Open Tickets. The booking valid 1 Year from your booking date.
Your booking details (date & time) can be amends with no charge 40 minutes prior to departure.
Booking amendment from normal ticket to private boat is not allowed for certain cases. If you really want to change it to private boat, please contact us at least 2 weeks before departure date. Amendment is subject to availability and may have additional charges.
5) Cancellation Policy
All purchase tickets are non-refundable. Don't worries, you are allowed to amend this open ticket as it valid for 1 year. Or You may transfer the ticket to anyone ( Amendment is valid before departure date only )
6) Check-in & Boarding
Passengers are advised to check-in, and collect boarding passes at Merang Jetty Counter or Island Check Point Ticketing Counter at least 1 hour 30 minutes before departure time.
On check-in, present your confirm booking ticket.
Even if you hold a confirmed reservation, you may be denied boarding and your seat may be given to other passengers if you do not check-in latest 40 minutes before departure time.
Passengers who check-in after the cut-off time will be classified as "No Show". Thereafter, company reserves the rights to cancel all confirmed seats.
Passengers who miss their intended departure will have to purchase new tickets on the next departure time (subject to seat availability).
For Private Boat, if total person is more than boat capacity that you have booked, you're require to topup price as per normal ticket.
Merang Jetty located around 30KM from Sultan Mahmud Airport, Kuala Terengganu. Our bussiness is mainly to handle daily boat transfers from Merang Jetty to Redang Island, Lang Tengah Island & Bidong Island.
MANAGED BY: VIGOURMARINE TRANSTOUR SDN BHD (1295269-M) KPL/LN: 9351