Terms & Conditions

"Guest", "Passenger", "you", "your" and "yourself" means any person using or participating in any service booked through MerangJetty.com, including boat transfers, land transport, snorkeling activities and tours.
"Ticket" means the passenger ticket and baggage.
"Terms & Conditions" means these Terms and Conditions of Carriage.
"We", "our", "ourselves","us" and "Carrier" means Merang Jetty.
"Website" means the site www.merangjetty.com provided by us for the purpose of Passengers making online bookings and to access information about us.

All fares and prices are determined based on the age of passengers at the date of travel and are categorized as follows:
Boat Services

Snorkeling Activities

Bookings may be done through our website up to 1 day before departure and is subject to availability.
Passengers are required to print the Confirmation Ticket and present it during check-in.
Walk-in and same day bookings may be made through our counter and it is subject to availability.

All booking are purchase through this website is Open Tickets. The booking valid 1 Year from your booking date.
Your booking details (date & time) can be amends with no charge 40 minutes prior to departure.
Booking amendment from normal ticket to private boat is not allowed for certain cases. If you really want to change it to private boat, please contact us at least 2 weeks before departure date. Amendment is subject to availability and may have additional charges.

All purchase tickets are non-refundable. Don't worries, you are allowed to amend this open ticket as it valid for 1 year. Or You may transfer the ticket to anyone ( Amendment is valid before departure date only )

Passengers are advised to check-in, and collect boarding passes at Merang Jetty Counter or Island Check Point Ticketing Counter at least 1 hour 30 minutes before departure time.
On check-in, present your confirm booking ticket.
Even if you hold a confirmed reservation, you may be denied boarding and your seat may be given to other passengers if you do not check-in latest 40 minutes before departure time.
Passengers who check-in after the cut-off time will be classified as "No Show". Thereafter, company reserves the rights to cancel all confirmed seats.
Passengers who miss their intended departure will have to purchase new tickets on the next departure time (subject to seat availability).
For Private Boat, if total person is more than boat capacity that you have booked, you're require to topup price as per normal ticket.
Late Arrival and Change of Departure Time
1. If a passenger misses the original departure, a one-time change to another available departure time on the same day may be allowed without additional charge, subject to availability.
2. Once the new departure time has been confirmed, no further changes are allowed. If the passenger subsequently requests a different date or time, the rescheduled booking will be cancelled, and a new ticket must be purchased at the applicable fare.

Passengers must be ready at the confirmed pick-up point at the time stated in the booking.
Please provide accurate flight, hotel and contact details. We are not responsible for delays or missed pick-ups caused by incorrect or incomplete information.
Pick-up and arrival times are estimates and may be affected by traffic, weather, road conditions or other circumstances beyond our control.
If your flight or arrival is delayed, please inform us as soon as possible. Any extended waiting time is subject to driver availability and may incur an additional charge.
If the passenger cannot be contacted or is not present at the confirmed pick-up point within the permitted waiting time, the booking may be treated as a "No Show". A new booking and payment may be required.

Participants must be ready at the confirmed meeting or pick-up point at the time stated in the booking.
Tour itineraries, activity locations and schedules may be changed or cancelled due to weather, sea conditions, safety concerns or other circumstances beyond our control.
Participants must follow all safety instructions given by the guide, boat crew or driver throughout the tour or activity.
Snorkeling participants are responsible for declaring any medical condition, mobility limitation or inability to swim before the activity begins.
Children must be supervised by a parent or guardian at all times.
Participants are responsible for any loss of or damage to equipment issued to them due to negligence or misuse.
Late arrivals or participants who miss the confirmed departure may be treated as a "No Show", and a new booking and payment may be required.