Car Rental Terms & Conditions

These Terms & Conditions apply to car rental bookings made through MerangJetty.com, operated by VIGOURMARINE TRANSTOUR SDN BHD (1295269-M) (“the Company”, “we” or “us”). “Merang Jetty” refers to the Company's booking service and brand. By submitting a booking and accepting these terms, you agree to the conditions below and to the rental details shown in your booking summary.

1 Booking and Vehicle Selection
  • Choose a vehicle, rental period, pickup and return locations, and any available add-ons through the booking form.
  • Bookings must be made at least 48 hours before the selected pickup time.
  • Online bookings are limited to a maximum rental period of 31 days.
  • Vehicle selection and quoted prices are subject to the options and rates available when the booking is submitted. A selected vehicle category may be provided as the chosen model or a similar vehicle where applicable.
2 Booking Details and Price
  • You are responsible for providing accurate name, email, phone number, rental dates, pickup and return locations, and other requested information.
  • Review the booking summary before proceeding to payment. Our system recalculates the quote using current rates when the booking is submitted; the final amount may therefore differ from an earlier quote.
  • Any applicable payment fee is displayed in the payment summary before you proceed to the payment provider.
3 Payment and Confirmation
  • Payment is processed through the payment method selected at checkout, such as Billplz or Stripe. Follow the instructions provided by the payment provider to complete payment.
  • A booking is treated as paid only after payment has been verified by the payment provider. A return to this website or a screenshot of a payment page alone does not confirm payment.
  • Keep your booking reference and payment confirmation for enquiries. Booking notifications are sent to the email address supplied during checkout.
4 Security Deposit
  • The security deposit is separate from the online payment amount and is not included in the payment total shown at checkout.
  • The applicable deposit amount and its collection and return arrangements are governed by the rental policy and will be communicated separately.
  • The security deposit is refundable after the vehicle is returned, provided there are no outstanding traffic summons or other issues identified during the vehicle inspection. Any deduction will be assessed and explained by the rental team.
5 Pickup, Return and Rental Period
  • Please use the pickup and return dates, times and locations shown in your booking details, and contact the Company promptly if you notice an error.
  • Pickup and return arrangements may require coordination with our team. Please follow the instructions provided for your booking.
  • Standard pickup and return operating hours are 7:00 AM to 7:00 PM. A separately calculated after-hours surcharge may apply to pickup or return scheduled outside these hours. The applicable surcharge, if any, is shown in the price breakdown.
  • A location charge may apply separately to the selected pickup location and return location. Applicable charges are shown in the price breakdown before payment.
  • Any request to change the rental period or pickup or return arrangements is subject to approval and availability. Additional charges may apply where applicable.
  • Rental periods shorter than a full day may include extra-hour charges at 10% of the selected vehicle's daily rate per extra hour. Six extra hours are charged as one additional rental day instead of an extra-hour charge.
6 Cancellation Policy
  • Payments are non-refundable. Refund requests may be submitted to the Company for consideration; any refund is subject to the Company's review and approval.
  • You may request to change your booking within one year before the travel date. Changes are subject to availability and confirmation by the Company.
7 Driver and Vehicle Responsibilities
  • The renter and any permitted driver must meet the driver and licence requirements communicated by the Company before vehicle handover.
  • The renter is responsible for damage resulting from illegal acts, negligence or carelessness, including tyre punctures or burst tyres, using the wrong fuel, a flat battery caused by electrical devices left switched on, loss of or damage to vehicle accessories, and damage to windows, mirrors or the vehicle undercarriage.
  • If an accident or vehicle damage involves a third party, the renter must obtain the third party's vehicle registration number, driver's name and driving licence number. If a claim cannot be made against the third party's insurance, the renter is responsible for the damage, subject to the insurance excess stated in these terms and the applicable rental policy.
  • The renter must inform the Company and make a police report within 24 hours of an accident, or within 24 hours of discovering theft or loss. A written police report must be obtained and provided to the Company.
  • The renter is responsible for all parking fees and traffic fines or compounds incurred during the rental period.
  • The renter must use and care for the vehicle in accordance with the rental instructions and applicable laws. Insurance coverage, exclusions, liability for damage or loss, fuel, mileage and other vehicle-use conditions are subject to the rental policy and information provided at or before vehicle handover.
8 Contact and Changes to These Terms
  • If you need clarification about your rental, contact the Company using the contact details on the Merang Jetty website before proceeding with the booking.
  • These terms may be updated from time to time. The terms displayed when you submit your booking apply to that booking, together with the rental details confirmed by Merang Jetty.